FAQs for new patients
1. How to make an appointment to see the Specialists at Artemis Women's Health?
You will need a referral letter from your GP or another specialist in order to be be eligible for medicare rebate. Once you have a referral, you can ring us on 02 4627 4968 during our opening hours; monday to friday to make an appointment. Our friendly receptionists will be able to help answer any specific questions you may have and schedule an appointment appropriate to your needs. Please note that in keeping with COVID 19 precautions, all appointments are telehealth appts, unless you need a procedure or it has been discussed with our Practice. For those attending for face to face (f2f) appts, we request that you attend by yourself and have a COVID swab done within 72 hrs of the scheduled appt.
2. ***NEW***- Information on how to login to patient portal through clinic to cloud can be accessed here: Setting up your patient portal.
Once you have set up your patient portal account, you can access your account through the website: www.clinictocloud.com, click on login- and then select 'I am a patient'.
3. What do you need to bring to your first appointment?
- Your referral letter from your GP or other doctor
- Medicare card, pension card or private health insurance details (if applicable)
- Any previous ultrasound/CT scan reports and films, blood test results or relevant medical information
4. Where are we located?
Artemis Women's Health is located on level 1 of the Centric building in the Park Central area. The practice is very centrally located, within walking distance to both Campbelltown Private and Public hospitals, with easy access to nearby pathology and radiology services. It is also within walking distance of Macarthur Square shopping centre and Macarthur Train Station. See our 'contact us' page for detailed directions
5. Is there parking available?
There is ample 1-3 hours free off-street parking on Hyde Parade and in the adjacent Parkside Crescent (Opposite Campbelltown Private Hospital). There are some designated visitors' parking spots available in the basement of the centric building, although can be busy. We recommend leaving some extra time to find parking nearby.
6. What to expect at your first appointment?
When you arrive, our receptionist will get details of your referral including copies of your investigation results from you and register you as a patient of our practice. You can fill in the registration form prior to attending, to make the process quicker. We request you arrive 10 minutes ahead of your scheduled appointment to enable us to complete the registration process. When you meet the Specialist, she/he will take a clinical history and perform relevant physical examinations, which may include a pelvic examination. Following this, depending on your individual situation, some additional investigations and a review appointment may be organised.
7. How much will the appointment cost and how can you pay for your appointment?
The costs of your appointment vary depending on your individual circumstances. Our receptionist will be able to advise you regarding your out of pocket expenditure at the time of booking your appointment. We accept payment through eftpos, credit cards (Visa/ Mastercard), cheques or cash and we can submit your claim for Medicare rebate through our practice management software. The rebate should be deposited overnight into your account, if your bank account is registered with Medicare.
8. What if you need to cancel your appointment?
We understand that sometimes you may need to re-schedule your appointment. We request that you call us as soon as you can, or at least one day prior, so that we can offer the appointment to someone else who is waiting for an appointment. We recognise your time is valuable and make every effort to run on schedule. We apologise if rarely we have to keep you waiting in emergency situations.
Information for admission
If your medical condition warrants surgery, our doctors will organise admission to either the Campbelltown Private or Campbelltown Public hospital depending on your individual situation and preference. Please take a moment to read the information related to admission at either hospital.
Campbelltown Private Hospital
Campbelltown Private Hospital has been providing medical, surgical and rehabilitation services to the Macarthur and surrounding communities since 2007. Read more
Campbelltown Public Hospital
We have put together some FAQs related to your admission to the hospital here. For further detailed information, click here.